Refund Policy

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Last updated: 23 December 2025

At BTNUTRA, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds, returns, or replacements may be issued for purchases made through www.btnutra.com.

Refunds may be considered under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The refund request is submitted within 7 days of receiving the product
• The product is unused, unopened, and in its original packaging (unless damaged upon arrival)

Due to the nature of nutritional and wellness products, opened or used items are not eligible for refunds unless there is a manufacturing defect.

The following items are not eligible for refunds:

• Opened or used supplements or consumable products
• Products damaged due to misuse, mishandling, or improper storage
• Items purchased during clearance or promotional sales (unless otherwise stated)
• Gift cards or downloadable products (if applicable)

To request a refund, please follow these steps:

1. Email us at director@btnutra.com with:
    
   • Your order number
   • Reason for the refund request
   • Clear photos or videos of the product (if damaged or defective)

1. Our support team will review your request within 2–3 business days.
    
2. If approved, you will receive instructions for returning the product (if required).
    

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped by us.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

• Once the returned item is received and inspected, refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used at checkout.
• Shipping charges are non-refundable, unless the refund is due to our error.

In cases of damaged or defective products, we may offer a replacement instead of a refund, based on product availability and customer preference.

If you haven’t received a refund after the processing period:

• Check with your bank or payment provider and for any assistance write an e mail to director@btnutra.com 

BTNUTRA reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on www.btnutra.com.

For any questions regarding this Refund Policy, please contact:

BTNUTRA
📧 Email: director@btnutra.com
🌐 Website: www.btnutra.com